💳 Booking & Payment
To secure your mobile session, full payment of the service total is required at the time of booking.
- Online Payments: we accept all major cards, including Afterpay and Zip virtual cards.
- Cash Payments: We do accept cash! However, cash bookings cannot be made online. To pay cash, please call or text 0404084757 to book manually.
- Pricing: Online prices are "Starting From" estimates. Final totals are based on hair length, complexity, and product usage.
- Adjustments: Any additional costs (such as extra product or travel fees) will be discussed during your consultation and settled at the time of service. 💳
- The Experience: Pre-payment allows us to focus entirely on your hair. Once finished, you can simply enjoy your new look without worrying about invoices or card readers. ✨
- Poilce checked ✅: A Requirement for all Employees ✨️
❌ Cancellation & Rescheduling
Our schedule is carefully built around travel logistics and dedicated time slots.
- 48+ Hours Notice: Cancellations made more than 48 hours before your appointment will receive a full refund or a credit toward a future date.
- Within 48 Hours: Appointments cancelled within this window are non-refundable, as we are unable to fill the travel route or time slot on short notice.
- The Human Factor: While these are our standard terms, we understand that emergencies happen. We evaluate unique situations on a case-by-case basis.
⏱️ Punctuality & The "Mobile Window"
- Our Commitment: Traffic and road conditions can be unpredictable. Please allow a 20-minute window for your stylist to arrive. We will always text you if we are running more than 10 minutes behind.
- Client Grace Period: We offer a 20-minute grace period if you are running late.
- The Trade-off: If a session starts late, we may need to adjust the service (e.g., a quicker finish) to ensure we stay on schedule for our next client. The full service fee applies.
- After 20 Minutes: If you are unavailable after 20 minutes, the appointment is considered a "no-show" and the payment is forfeited.
🚗 Mobile Logistics & Access
- Parking: Clients must provide a clear and safe parking space. Any parking fees (metered or valet) will be added to the final service total.
- Workspace: Please ensure a well-lit area is available with access to a standard electrical outlet and a low-back chair (like a dining chair).
- Health: For everyone’s safety, services cannot be performed if contagious conditions (e.g., head lice or flu) are present. Please notify us to reschedule if you are unwell.
🛡️ Safety & Wellbeing
Studio Aircuts is committed to creating emotionally and physically safe environments for both clients and staff.
- Police Checked ✅️
- We reserve the right to decline or discontinue services if a location, environment, or interaction feels unsafe.
- In cases where service is discontinued due to safety concerns, refund eligibility is at the sole discretion of Studio Aircuts
